Commercial Consultancy
Sometimes an experienced pair of eyes makes all the difference.
Alongside The Wise Edit, I provide independent commercial consultancy and associate support, drawing on more than 30 years’ experience in commercial account management, client relationships and international service delivery.
If you’re looking for practical support with client relationships, service delivery, commercial challenges or operational improvement, I’d be happy to have a conversation.
How I can help
- Client relationship management
- Commercial account support
- Customer retention
- Service delivery
- Operational improvement
- Stakeholder management
- Project support
Typical assignments.
My experience is well suited to flexible associate delivery for business support providers, growth programmes, consultancy collectives and organisations supporting SMEs.
- One-to-one business support and structured diagnostic conversations
- Account-management or client-relationship health checks
- Customer journey, onboarding and service-delivery reviews
- Preparation for client reviews, commercial meetings and difficult conversations
- Stakeholder interviews, action planning and follow-through
- Proposal, communication and operating-process reviews
- Project-based client management and programme delivery support
About me.
I help organisations and their clients cut through complexity, identify the real commercial or operational issue and move forward with a clear, workable plan.
My career spans more than three decades of account and client relationship management, business development, operational leadership and service improvement. She has worked with SMEs, major national organisations and international stakeholders across software, payroll and benefits, insurance, engineering, telecommunications and technology.
I’m particularly effective where a business needs an experienced second pair of eyes: someone who listens carefully, I ask direct questions, sees the connections between customer need and operational reality, and turns discussion into sensible priorities. My style is commercial, calm and straightforward – supportive without avoiding difficult conversations.
Consulting Value.
- Client and account management: I builds credibility quickly, sustain productive relationships and keep delivery aligned to client expectations.
- SME-facing business support: I listen, diagnose, challenge constructively and translate issues into clear, realistic priorities.
- Stakeholder engagement: I communicate confidently with owners, directors, senior leaders, delivery teams, suppliers and international partners.
- Commercial problem solving: combines customer need, operational reality and financial awareness to reach workable decisions.
- Process improvement: I creates practical procedures, reporting rhythms and service controls that increase consistency, visibility and efficiency.
- Retention and growth: I identifiy opportunities, handle difficult conversations and strengthen the service experience that protects long-term value.
I combines warmth and approachability with clear commercial judgement. I creates space for people to explain what is happening, then brings structure to the conversation: what is working, what is getting in the way, what matters first and what a realistic next action looks like. I am comfortable working independently, representing a delivery partner and adapting to established programme frameworks, reporting requirements and client standards.
Let’s have a conversation.
Whether you’re looking for short-term support, associate consultancy or simply want to explore whether I’m the right fit, I’d be happy to hear from you.